FAQ

Creating an account is quick. Click Sign Up, enter your name, email, date of birth (you must be 21+), and a secure password. Provide your mailing address and select USD as your currency. The welcome no-deposit bonus (75,000 Gold Coins + 2 Sweep Coins) credits automatically when registration is complete — no bonus code required. Only one account per player is allowed; accounts found to be duplicates may be suspended. After registration, you’ll be prompted to verify your identity before any cash redemptions. If you run into issues, use the live chat or email support@sweepsjunglecasino.com.

New accounts are credited automatically with 75,000 Gold Coins and 2 Sweep Coins upon registration. Gold Coins are for promotional play with no wagering requirements and cannot be cashed out. Sweep Coins are real-value bonus currency: they require a 1x playthrough on eligible slots (mainly Playson titles) before winnings become withdrawable. To redeem cash prizes you must reach a minimum of 100 Sweep Coins; gift cards are available starting at 50 Sweep Coins. Note that the bonus is non-sticky — Sweep Coin winnings convert to withdrawable funds after meeting playthrough and verification rules. Offers are subject to state restrictions and one-account limits.

No bonus codes are required for the welcome no-deposit offer — it activates automatically at registration. From time to time we may run promotions that use codes; when that happens details will be posted on-site and applied according to the promotion’s terms. Always check eligibility, state restrictions (certain U.S. states are excluded), and expiry details for any targeted promotions.

Sweep Jungle accepts USD and currently supports MasterCard and Visa. Deposits are usually instant. Withdrawals of cash prizes (from Sweep Coins) are processed after you complete verification. Minimum redemption for bank transfers is 100 Sweep Coins; gift cards can be redeemed from 50 Sweep Coins. Processing times vary by method and verification status; expect added time for first withdrawals while KYC is completed. Note that payment options are limited at launch — more methods will be added. Purchases of Gold Coin packages are final and non-refundable.

Wagering at Sweep Jungle is simple: Sweep Coins carry a 1x playthrough requirement on eligible games (primarily slots). This means you must wager the Sweep Coin value once on qualifying slots before Sweep Coin winnings become withdrawable. Gold Coins have no wagering requirements because they are for promotional play only and cannot be cashed out. Bonus funds are non-sticky: winnings tied to Sweep Coins become withdrawable after meeting the playthrough and verification rules.

To redeem cash, you must complete verification. Typical KYC steps include submitting a government-issued photo ID, a recent selfie or live photo, and proof of address if requested. Verification protects your account and speeds up future withdrawals. Redemptions are processed only after successful verification. For security and compliance, redemptions are disabled until the required documents are approved. If you have questions, contact support via live chat or email at support@sweepsjunglecasino.com.

Sweep Jungle features slots and games from 3 Oaks, Hacksaw Gaming, Playson, Popiplay, and Slotmill, with most bonus-eligible play focused on Playson slots. Gold Coins let you try a wide variety of games in promotional mode, while Sweep Coins are accepted on a designated selection of slot titles. Game availability can vary by state due to legal restrictions. New titles and providers will be added over time to expand the library.

Yes — the site is optimized for mobile browsers and delivers the same core features as desktop: account creation, automatic bonuses, sweep and gold coin play, and access to the game library from smartphones and tablets. No separate app download is required; simply log in via your device browser. For the best experience, use an up-to-date browser and a stable internet connection. If a particular game doesn’t load, try clearing cache, restarting your browser, or switching networks.

If a game won’t load, first refresh the page and check your browser version and internet connection. Try a different browser or device if problems persist. For payment or account errors, verify that your card supports online sweepstakes purchases and that billing details match your account. If you still need help, contact 24/7 live chat or email support@sweepsjunglecasino.com with screenshots and a brief description — support will guide you through troubleshooting and escalate when needed.

Sweep Jungle encourages responsible play. Tools may include deposit limits, session reminders, and self-exclusion options — reach out to support to set or change limits. You must be 21+ and reside in a permitted state to participate. If you feel your play is becoming a problem, pause play immediately, set stricter limits, and consider self-exclusion. Support can provide resources and guidance on safer-play practices.

Customer security is a priority. Sweep Jungle uses standard industry measures like encrypted connections for data in transit and secure account authentication practices. Financial transactions are handled through reputable card networks (Visa, MasterCard) with standard fraud protections. Redemptions require KYC to guard against fraud and ensure compliance. For details on data handling and privacy, consult the site’s Terms and Privacy policy or read our full review for policy highlights.

Support is available via 24/7 live chat for immediate help and by email at support@sweepsjunglecasino.com for documented requests. Live chat is best for urgent issues like login problems or stuck bonus credits; email is ideal for verification documents and follow-ups. Response times vary by channel: chat is typically immediate, while email responses may take longer depending on volume. Keep your account details ready to speed up assistance.