Terms and Conditions

These conditions of use govern your access to and use of the Sweep Jungle Casino website, your player account, the games available on the platform, promotions, and any related services we provide (together, the “services”).

By visiting the site, creating an account, or using any part of the services, you agree to follow these site terms, along with any additional rules shown within the cashier, game lobby, or a specific promotion. These account rules are here to set clear expectations—what you can expect from us, what we expect from you, and how common situations (like verification, redemptions, and bonus eligibility) are handled.

Eligibility: Who Can Use the Platform

Sweep Jungle Casino is intended for adults only.

To use the services, you must:

• Be at least 21 years old (or older if required by the laws where you are located)
• Be legally allowed to participate in online casino-style gaming in your jurisdiction
• Not be located in a region we restrict or where we do not offer services

It is your responsibility to make sure your use of the services is lawful where you are physically located. We may restrict or block access in certain states, countries, or regions, and those restrictions may change over time based on legal, operational, or risk considerations.

Account Setup: Registration Rules That Protect Players

To create a player account, you must provide accurate, complete, and up-to-date information, including contact details that you control. Accounts must be registered in your own name, and you should only create the number of accounts we allow per person/household/device.

We may refuse, suspend, or close accounts that appear to be:

• Created with false or misleading information
• Duplicated to gain an advantage (including bonus eligibility)
• Opened on behalf of someone else

Some features (including certain rewards or redemptions) may require email and/or phone verification before they are available.

Verification (KYC): Identity Checks and Why They’re Required

To keep the platform safe and compliant, we may request documents or information to confirm details such as:

• Your identity and age
• Your address or location
• Ownership of a payment method used on the account
• Eligibility to redeem Sweep Coins (SC) prizes
• Any other details needed to prevent fraud, chargeback abuse, or account misuse

Verification requests can happen at registration, before processing a withdrawal/redemption, or at any point we reasonably need to confirm account details. If requested information is not provided within a reasonable time, we may limit account functions until verification is completed.

Your Account, Your Responsibility

You’re responsible for keeping your login details confidential and for all activity that occurs through your account, whether or not you authorized that activity.

Your account is personal and may not be:

• Shared with another person
• Sold, transferred, or assigned
• Used to place wagers or participate on behalf of someone else

If you believe your account has been accessed without permission, contact support as soon as possible so we can help secure it.

Gold Coins vs Sweep Coins: Understanding Balances and Redemptions

Sweep Jungle Casino may offer different play modes, including Gold Coins (GC) and Sweep Coins (SC):

• Gold Coins (GC) are for entertainment play and have no cash value . GC are not redeemable.
• Sweep Coins (SC) may be eligible for redemption for prizes once applicable requirements are met.

Unless stated otherwise in a specific offer, SC generally require a 1x playthrough before they can be redeemed. A minimum of 100 SC may be required to request a redemption.

Payments Made Simple: Deposits, Purchases, Withdrawals, and Processing

Available payment methods may vary based on your location and other factors. We may support options such as Visa and MasterCard, but we do not guarantee that every method will be available at all times.

Key points to understand:

• Any purchase limits, processing times, and availability shown in the cashier apply at the time of the transaction.
• Withdrawal/redemption requests may be reviewed before approval, including verification checks and responsible play/fraud-prevention reviews.
• We may delay or decline a transaction where we reasonably believe it involves unauthorized payment activity, chargeback risk, bonus misuse, or incomplete verification.

Gold Coin purchases are generally final and non-refundable unless required by applicable law. If you have a billing question, contact support promptly.

Bonus Rules That Matter: Promotions, Playthrough, and Eligibility

Promotions (including welcome offers, login rewards, referral rewards, VIP rewards, and special features like wheels or shops) may come with additional bonus terms. Those promotion-specific rules apply alongside these platform rules.

Common promotion conditions may include:

• Eligibility requirements (such as location, account status, or verification)
• 1x playthrough requirements on SC before redemption
• Time limits, opt-in steps, or claim windows
• Game restrictions (which games count, and which do not)
• Maximum redemption/withdrawal conditions where stated in the specific offer

If a promotion has its own terms, those specific rules control how that promotion works. If you’re unsure which terms apply, check the promotional page or contact support before participating.

Game Access and Platform Availability

We aim to provide a smooth, high-quality experience, but we cannot promise uninterrupted access or that every feature will always work on every device.

Game and service availability may vary due to:

• Your location or device compatibility
• Maintenance windows and updates
• Provider changes or licensing limits
• Network interruptions or technical issues

We may add, remove, suspend, or limit games, promotions, or features at any time. This includes changes to game libraries from studios such as 3 Oaks, AvatarUX Studios, Betsoft, BGaming (Softswiss), Booming Games, ELA Games, Gaming Corps, GGames (Gamevy), Hacksaw Gaming, KA Gaming, Kalamba Games, OneTouch, Playson, Popiplay, Rogue, Slotmill, and Swintt.

Fair Play Standards: What’s Not Allowed

Using the services means playing fairly and using the site as intended. Prohibited behavior includes, without limitation:

• Fraud, attempted fraud, or using stolen/unauthorized payment details
• Collusion with other players or coordinating play to gain an improper advantage
• Chargeback abuse or disputing payments improperly after receiving value
• Bonus misuse (including creating multiple accounts to claim offers)
• Using false information during registration or verification
• Attempting to manipulate game results, promotions, or site systems
• Using bots, scripts, automation tools, or other unauthorized software
• Allowing anyone else to access or use your account

If we identify behavior that undermines fair use, we may take steps to protect the platform and other players.

Our Rights to Protect the Platform (Balanced and Reasonable)

If we reasonably believe that the site terms have been broken, verification is incomplete, or misuse has occurred, we may take actions such as:

• Limiting access to certain features
• Pausing promotions or removing promotional eligibility
• Holding a transaction temporarily for review
• Suspending or closing an account

When possible, we aim to handle reviews in a practical way and resolve issues based on the information available. We may also refuse service where required for legal, compliance, or risk reasons.

Errors and Technical Problems: How We Handle Mistakes

From time to time, issues can occur such as:

• Incorrect display of balances or game information
• Bonus crediting errors
• Pricing or cashier display mistakes
• Game malfunctions, interrupted rounds, or connectivity failures

If an obvious error or technical issue impacts gameplay, balances, or promotions, we reserve the right to correct the mistake and address the effects of the issue in a fair and reasonable manner. This may include adjusting balances to reflect what should have occurred without the error, or voiding results generated by a malfunction.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment—not a way to make money. If you feel your play is becoming difficult to manage, we encourage you to take a break and use any available responsible gaming tools or account restrictions where offered on the site.

You are also welcome to contact support if you want help understanding available options.

Content Ownership: Intellectual Property

All site content—including design, branding, logos, text, graphics, software elements, and original materials—belongs to Sweep Jungle Casino or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit site content without written permission, except where such use is permitted by law.

Third-Party Services and External Providers

Some parts of the services rely on third-party providers, including game studios, payment processors, identity verification tools, and hosting or security services. These providers may have their own operational limits, outages, or service changes that can affect availability.

We’re not responsible for third-party service interruptions outside our reasonable control, but we will take practical steps to restore access and support affected users where possible.

Liability Limits (Plain Language)

We work to operate the services responsibly, but we are not liable for losses or damages caused by circumstances such as:

• Technical interruptions, delayed access, or system outages
• Your device issues, unsupported browsers, or connectivity problems
• Errors caused by incorrect information you provide
• Unauthorized access resulting from failure to protect your login details
• Third-party failures (including payment or verification providers)
• Events outside reasonable control (for example, major network disruptions)

Nothing in these conditions limits rights that cannot be excluded under applicable law.

“As Available” Service: No Guarantees

The website, games, and services are provided on an “as is” and “as available” basis. That means we cannot guarantee:

• Continuous, uninterrupted access
• Error-free operation at all times
• That every game, feature, bonus, or payment method will always be available in every location

We’ll still work to maintain stability, apply updates, and fix issues as they arise.

Updates to These Service Terms

We may update these conditions of use from time to time to reflect changes in operations, legal requirements, security practices, or the services offered. The most recent version posted on the website applies from the date it is published (unless stated otherwise).

We encourage you to review this page periodically, especially before participating in promotions or requesting a redemption.

Other Policies You Should Review

These site terms are part of a wider set of platform rules. Depending on how you use the services, you may also want to review related pages, such as:

• The Privacy Policy
• The Responsible Gaming page
• Bonus-specific rules shown on promotional pages
• Cookie Policy and any AML/KYC-related notices where published

Contact Sweep Jungle Casino Support

If you have questions about these terms, your account, verification, or transactions, our support team can help.

Email: support@sweepsjunglecasino.com Support may also be available via live chat where shown on the website.

Using Sweep Jungle Casino means playing under clear, shared rules designed to protect players and the platform. By continuing to access the services, you agree to follow these conditions of use as they are posted and updated on the site.